We worked with the Florida Domestic Violence Collaborative to tackle key hotline challenges at Florida’s domestic violence agencies. We spoke with leadership at FLDVC, partnered with Women In Distress, and gathered insights from advocates and experts nationwide.
Join us this Friday, January 26th to find solutions to common hotline problems. We will talk about:
- How to reduce or prevent missed calls.
- Practical techniques to reduce staff burnout.
- How to reduce long wait times
- Key gotchas when running chat & text. E.g., allowing people in the community to text your hotline or to chat with you through your website.
We’re excited to be invited and eager to share our findings with you!
