Webchat And Text
What is WebChat?
It’s just a button, or separate page that allows you to chat with people in your community through your website.
Web Chat software goes by many different names such as live chat, online chat, website chat, support chat and many more.
Texting, also known as SMS
Have you ever wanted people to be able to text your hotline number like they would text a friend? That's what “texting is”.
For example, in order for someone to text your hotline and reach one of your advocates you'd need texting software, which is something Helpline Software provides.
What are the pros and cons of chatting vs texting with clients?
Here are some key differences you can keep in mind as you are choosing support chat vs support text. We’ve only listed some typical considerations here, please be sure to evaluate them in the context of your own organization or company. If you have a special situation and need help choosing feel free to contact us.
- If you need the ability to quickly erase the messages that your client has sent, even for them.
- If your clients prefer to communicate with you via your website
- If your clients are able to easily access your website and have an internet connection (e.g., on a smart phone, tablet, or desktop computer)
Are you struggling to choose? No problem – you can have both!
Features
Helpline Software's WebChat and Text platform was designed in collaboration with two crisis coordinators with combined over 2 decades of experience. It's designed to be customizable, and support your unique needs. Here are a few of the ways things our customers love about it:
- Multilingual
- Waiting Rooms
- Seamlessly Transfer Chats
- Superb reliability
- Fully Customizable Data Retention Policies, including Fully Anonymous
- Schedule Open Hours
- Mobile Friendly
- Security and Privacy
- Best practices designed in. Easy to use for survivors without confusing pre-chat surveys
- Supports texting @ your hotline #s, if you like
- Quick Exit
- Helps Avoid Missed Chats After Hours
- Delivery & Read Receipts
Nearly all of our features are optional and fully customizable. Your agency is unique, and we’re here to support your unique webchat and texting requirements.
Helpline Software is a great tool for our dual domestic violence/sexual assault service agency. It has allowed our clients another outlet (and a convenient one) to reach us when they need us most. The program is user-friendly and powerful enough to make a positive impact on the services we provide. The best part is the quick support and personal response you receive when you have any questions or need help personalizing the software to your agencies' needs.
Pricing
Competitive pricing for reliable, well supported, and easy to use webchat and text software. For questions, please call, email or schedule a meeting from our contact page.
WebChat
- Unlimited Webchat
- Security and Privacy
- Quick Exit
- Optional Waiting Rooms
- Seamlessly Transfer Chats
- Delivery & Read Receipts
- Fully Customizable Data Retention Policies, including Fully Anonymous
- Schedule Open Hours
- Contractual Reliability with 99% Uptime SLA
- Mobile Friendly
- Text Your Hotline
- Unlimited Texting
- Wake Up Phone Calls
- Specialized Outage Protection
WebChat + Text
- Unlimited Webchat
- Security and Privacy
- Quick Exit
- Optional Waiting Rooms
- Seamlessly Transfer Chats
- Delivery & Read Receipts
- Fully Customizable Data Retention Policies, including Fully Anonymous
- Schedule Open Hours
- Contractual Reliability with 99% Uptime SLA
- Mobile Friendly
- Unlimited Texting
- Text Your Hotline
- Wake Up Phone Calls
- Specialized Outage Protection
- Additional Texting Lines (+35/month/line)
Do you have any special features to ensure no webchat or text conversation are ever missed?
Making sure that you never miss a conversation starts with a really good notification system, and that’s what you get with HelplineSoftware.com.
a chat or Text
Need more help?
Agencies all over the country depend on our support chat software to send chat and text notifications to the right person, according to their schedules. We offer free consultations to help you forward chat and text communications reliably, and according to your schedules. Contact us to get started.
Frequently asked questions
›Are notifications reliable?
Yes. Your on-call personnel will receive notifications reliably, contractually backed by our SLA. Furthermore, admin will see audit logs confirming that notifications were sent and delivered in realtime.
›Do you have a guarantee?
Absolutely! We're confident you'll love our systems - see the 150% money back guarantee below.
›Are there any hidden prices?
No, We believe in transparent, flat rate pricing.
150% Money Back Guarantee
Try Helpline Software risk-free! If you're not satisfied within 30 days, we'll refund all your money—plus give you up to $500.
Offer void if not used within 90 days of contract effective date. Cancellation must be done in writing. Void where prohibited. No cash value unless required by law. Limit one per organization.