Hotline software helps hotlines and crisis lines:
- Connect callers, texters, or web chatters to the right person quickly
- Reduce missed calls with multiple layers of backups
- Automatically update call routing when schedules change
- Track data for each interaction
- Manage all their operations in one system
How does hotline software work?
- Connects phone line and schedule: software sends calls to the right on-call. Instantly.
Based on live availability.
- Rolls over to backups: it tries backups when the primary doesn't answer. In the right order.
Need to roll over to wake up calls? Software can ring personal phones after hours.
If no one is available, it can take a callback request.
- Manages shift scheduling in one place: approve shift requests once. Routing updates automatically.
No need to manually update call forwarding.
- Shows detailed call logs: see who the system called. Why the call didn't connect.
How many seconds callers waited. And who it tried next.
- Integrates schedules, routing, forms, call logs: connect all your data. Forms link to the right call log automatically.
Report hotline data without switching between tools.
See how it works
Just input your schedules, and watch the calls route automatically.
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Start with confidence. If you're not satisfied within 30 days, we'll refund every dollar you paid, plus up to $500.
Trusted by leading nonprofits
What Our Customers Say
Our customers love how customizable the system is, the top-notch support, and how easy it is to use Helpline Software.
"…customer service is responsive, honest, articulate… it's top-notch…"
"There's definitely an awareness with the customer service team that every agency is different… It's very 'meet us where we're at.'"
"I'm loving this system. It's incredibly easy to tailor, and it does exactly what [our on-call personnel] need. Instead of troubleshooting, [our on-call personnel] are spending that time with [callers]."
"It really has changed a huge part of our organization."
"Having a system customized to fit [our needs] has been invaluable. HelplineSoftware gives us the tools we need to support both our staff and [callers]."
"Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve."
"We are incredibly grateful for our wonderful transition to Helpline this year. The entire process has been seamless, and our team has had nothing but glowing feedback. The ease of use, combined with your excellent customer service, has made a world of difference."
"…take a leap of faith and do it… it is a game changer… it will alleviate a lot of misused time and… [you] will thank me later."
FAQs
›What is Helpline Software?
Hotline software is an integrated platform for teams who get urgent calls. It routes calls according to the live schedule, with automatic backups. It helps nonprofits and on-call teams manage schedules, call logs, and data in one place.
›Who is hotline software for?
Hotline software is built for teams who need calls to reliably reach the right person. It is specially designed for nonprofits, crisis lines, and hotlines.
›What does Helpline Software cost?
Pricing depends on your hotline's needs. Talk to an expert for a quote.
›Do you offer nonprofit pricing?
Yes! We work with many nonprofits. Talk to us for a custom quote.
›How long does it take to set up Helpline Software?
We work with your timeline. We have experience setting up custom lines as quickly as 1 business day.
›What if Helpline Software doesn't work for us?
We offer an industry-leading 150% money back guarantee.
›What features should hotline software include for crisis lines and nonprofit helplines?
Look for reliable routing that works with changing schedules and after hours coverage. It should route calls based on your current on-call schedule. If someone is busy or can't respond, it should have a clear backup path. Check for call visibility so you can track urgent calls. Reliable hotline software for crisis lines and nonprofits updates routing automatically with schedule changes and integrates your forms and other data. It should be easy for volunteers and coordinators to update shifts.
›Can hotline software support anonymous or confidential callers?
Yes. Helpline Software can mask caller IDs for privacy. It can give advocates anonymized caller context before they pick up, allowing them to provide confidential, trauma-informed care.
›Does Helpline Software provide responsive customer service?
Yes. Helpline Software provides free customer service. Customers can open a support ticket at any time. In the event of an emergency, customers may even be able to call customer service, depending on their support plan. Nonprofits around the country trust us to route their calls reliably.
Talk to An Expert
See how Helpline Software would work for your nonprofit's hotline or crisis line.