About us
About Helpline Software
We make it easier to manage your on-call line by integrating everything:
- Scheduling
- Burnout Protection
- Reporting
- Caller profiles
- Intake Forms
- Crisis Callbacks
- Outage Protection
- Webchat and Text
- Phone system (Cellphones, Office, … )
- Lots more!
Need something super custom for your state, local, or nationwide line? No problem – we’ve got you covered. Our mission is to ensure that anybody calling a hotline, helpline, crisis line, or other phone, chat or text line can be reliably connected with somebody that can support them. We do this by providing comprehensive hotline management systems including fully featured webchat, text, and reliability that our customers expect.
Our Philosophy
Let’s just listen to leaders at crisis agencies, and build what they want. Let’s recruit the best engineers in the world to translate learnings at one agency to everyone worldwide. Let’s make the most innovative, easy to use system for crisis agencies ever, and back it with 24/7 top notch support. Let’s do it all: call, scheduling, database, case notes, …
Let’s make sure anyone that wants to be heard, can. Leaders like yourself have designed nearly every feature available in our system today. Are you ready to see what their learnings can do for you?
Industry Leadership
We’ve presented in multiple nationwide platforms, and have been selected for multiple high profile collaborations. Our article on how to solve common hotline challenges was published in collaboration with a worldwide leader and published on their blog. Our founder, Dr. Suchandan Pal, has been selected to co-present on crisis line innovations at the extremely prestigious and largest conference of rape crisis centers in the country, the National Sexual Assault Conference in Washington DC.
Customers Recognition
We pride ourselves in top notch 24/7 support. But you don’t have to take our word for it, check out the testimonial video below. Still don’t believe us? No problem. Our contracts come with a peace of mind guarantee. If you don’t love it within 30 days of going live we’ll give you your money back, and donate up to $500 to your agency. See here for details. We stay in business because our customers love us.
Want to talk to an expert?
Free consultation from a hotline expert with 5+ years of experience.
15 minutes · No obligation