At HelplineSoftware.com we know you trust our platform will be reliable and stable across a variety of global events. If you want to see how we design reliability into inbound operations, our main guide to call forwarding with scheduling and failover explains the core routing and fallback patterns we use for hotlines, helplines, and on-call programs.
We're aware that the global CrowdStrike outage on July 19, 2024 affected many companies worldwide and are pleased to let you know that HelplineSoftware.com customers are not impacted.
Learn how our hotline system works, and contact us to get premium reliability for your phone, webchat, text, and other lines. Helpline Software is designed specifically for crisis call centers, offering crisis call forwarding tools that meet the unique needs of emergency response teams.
If you want to sanity-check your setup, talk to an expert.
