ResourceConnect: Switch to Helpline Software
Why ResourceConnect Customers Are Switching
ResourceConnect has announced it will cease operations in April 2026. For those who depend on reliable chat and communication to provide critical support, we assure you that a powerful and seamless alternative is available.
Switching to Helpline Software ensures your services continue without interruption, providing the stability and features your team and the people you support rely on every day.
Helpline Software: A Perfect ResourceConnect Alternative
If you're looking for the best ResourceConnect alternative, Helpline Software is designed specifically for helplines, hotlines, and crisis centers – making it an ideal replacement. Our WebChat & Text plans offer familiar core features, concierge onboarding and setup, and enhanced tools to elevate your support services.
WebChat & Text Features Include:
Pricing
Competitive pricing for reliable, well supported, and easy to use webchat and text software. For questions, please call, email or schedule a meeting from our contact page.
WebChat
- Unlimited Webchat
- Security and Privacy
- Quick Exit
- Optional Waiting Rooms
- Seamlessly Transfer Chats
- Delivery & Read Receipts
- Fully Customizable Data Retention Policies, including Fully Anonymous
- Schedule Open Hours
- Contractual Reliability with 99% Uptime SLA
- Mobile Friendly
- Text Your Hotline
- Unlimited Texting
- Wake Up Phone Calls
- Specialized Outage Protection
WebChat + Text
- Unlimited Webchat
- Security and Privacy
- Quick Exit
- Optional Waiting Rooms
- Seamlessly Transfer Chats
- Delivery & Read Receipts
- Fully Customizable Data Retention Policies, including Fully Anonymous
- Schedule Open Hours
- Contractual Reliability with 99% Uptime SLA
- Mobile Friendly
- Unlimited Texting
- Text Your Hotline
- Wake Up Phone Calls
- Specialized Outage Protection
- Additional Texting Lines (+$35/month/line)
Secure Chat, Configurable Data Retention & Website Integration
Helpline Software was built to serve the same types of organizations as ResourceConnect, including crisis lines and survivor support centers. We provide the essential features you need to operate securely and effectively.
Our platform ensures you can maintain compliance and protect survivor privacy with fully encrypted chat and configurable data retention policies.
Your Notification System, Upleveled
Switching to Helpline Software ensures your team never misses a conversation, especially after hours. Beyond notifications and emails, the system can even trigger a phone call to alert your on-call staff of a pending chat, with customizable escalation logic.
Keep Your Numbers + Effortless Website Integration
Maintaining continuity for the people you support is our top priority. With Helpline Software, you can continue using your organization’s existing numbers, so your community can still reach you through the same support channels they already know and trust, eliminating confusion during the transition.
Our platform makes the integration of WebChat & Text simple and straightforward. You can easily switch to our powerful chat feature on your website, providing an immediate and accessible way for people to seek help.
Enhanced Reporting: Real-Time Tracking of Chats, Calls & Performance
Understanding your team's performance is crucial for growth and funding. Our platform offers enhanced reporting tools that provide real-time insights into your operations. You can track key metrics like chat/voice volume and duration, wait times, and distribution among your on-call advocates.
This data empowers your coordinators to monitor agent performance and identify areas for training and improvement. Having access to this information helps you optimize your service delivery and ensure everyone receives the highest quality of support.
Seamless Transition with Concierge Onboarding & Setup
We know that switching platforms can feel like a daunting task. That's why we’re offering ResourceConnect customers a white-glove concierge onboarding process. Let our team work with you through every step of the setup.
Your onboarding specialist will manage the technical details, ensuring Helpline Software is configured perfectly for your organization's unique needs. We handle the heavy lifting so your advocates and volunteers can stay focused on providing essential chat support.
Ready to make the switch?
Helpline Software is a great tool for our dual domestic violence/sexual assault service agency. It has allowed our clients another outlet (and a convenient one) to reach us when they need us most. The program is user-friendly and powerful enough to make a positive impact on the services we provide. The best part is the quick support and personal response you receive when you have any questions or need help personalizing the software to your agencies' needs.
150% Money Back Guarantee
Try Helpline Software risk-free! If you're not satisfied within 30 days, we'll refund all your money—plus give you up to $500.
Offer void if not used within 90 days of contract effective date. Cancellation must be done in writing. Void where prohibited. No cash value unless required by law. Limit one per organization.
Frequently Asked Questions
›When is ResourceConnect shutting down and what does this mean for current users?
ResourceConnect is scheduled to shut down its services in April 2026. For current users, this means you will need to find an alternative system to continue your support operations. We are ready to help you migrate to Helpline Software smoothly before this shutdown date to prevent any service interruptions.
›How does switching to Helpline Software impact service costs or fees?
We offer transparent pricing designed to provide exceptional value. When switching from ResourceConnect, you gain access to more features and our 150% money-back guarantee.
›What kind of support and demos are available for new Helpline Software users?
New Helpline Software users receive comprehensive support, starting with a personalized demo of our features. Our concierge onboarding service ensures your team is fully set up for success. We are committed to providing continuous, dedicated support to help you make the most of our platform.