A warm introduction that protects trust
If you know an agency struggling with missed calls, after-hours coverage, or volunteer scheduling, a warm introduction can save them months of trial and error. Our referral program is built for trust. We follow your lead, keep the outreach respectful, and make it easy for you to share the right context.
Who this is for
This program is a fit if you work with (or belong to) a team that runs a hotline or helpline, including:
- Rape crisis centers and DV programs
- Community-based nonprofits with after-hours coverage
- Campus, county, and statewide helplines
- Agencies adding chat and text to phone support
How the referral program works
What makes a referral successful
- Clear need:
One specific pain point, like misrouted calls, schedule changes, or too many manual transfers.
- Current setup:
Any detail about how they route calls today. Even “it’s handled by an answering service” is helpful.
- Constraints:
Anything we should respect, like confidentiality policies, staffing limitations, or grant reporting requirements.
- Timing:
If there’s a renewal date, a staffing change, or a program launch coming up, we can align the evaluation timeline.
What we will and won’t do
We’ll treat your referral like a relationship, not a lead list. We’ll be responsive, transparent, and careful with sensitive details.
We won’t spam the agency or put them into a high-frequency sequence. If they are not ready, we’ll pause and follow up only if asked.

Concierge Onboarding
Expect white-glove, done-for-you onboarding. You bring your requirements and preferences. We will help you translate them into a configuration that fits your team.
We have supported hotlines, helplines, and crisis lines long enough to know what tends to break under pressure. We will share patterns we have seen work well, flag common pitfalls, and design a custom setup aligned to your requirements. That includes schedules, workflows, routing rules, and integrations, so your system is ready for day one.
Disclaimer: We are a software provider. We can share general information based on prior experience, but you know your needs best. You are fully responsible for your hotline’s configuration and for ensuring your requirements are met. Our role is limited to information sharing.
Packages & Pricing
Pricing is structured around system access, configuration, and support rather than individual telecom components. All communication capabilities, voice, messaging, scheduling, workflows, and reporting, are bundled into unified plans designed to scale with your organization’s needs.
For current packages and what is included in each plan, review our pricing.
150% Money Back Guarantee
Try Helpline Software risk-free! If you're not satisfied within 30 days, we'll refund all your money. Plus give you up to $500.
Frequently asked questions
Referral program FAQs
›Do referrals have to be nonprofits?
›Can you contact them without mentioning me?
›What counts as a referral?
›What is the referral thank you?
Ready to submit a referral?
If you have a name and a contact, that’s enough to start. Share any context you want us to know. We’ll confirm attribution before we reach out.
