Why don’t helpline advocates have a single spot for all callback requests, voicemails, pages, and hospital accompaniments? Inbox gathers everything in one place, helping you save time and scale your on-call coverage. For the broader reliability framework, see our main guide to call forwarding with scheduling and failover.
Inbox Makes It Easier To Scale On-Call Coverage
On-call responders and staff need to return calls, but it’s key to use the right caller ID. This is especially important for organizations like those dealing with domestic violence. Caller ID masking is important, but every phone is different. Make sure your on-call team is trained on your process.
Consider This
Would it be easier to train and manage an on-call rotation if I didn’t have to show or remind responders to block their caller ID before calling someone back? Could we have avoided problematic situations where someone returned a call from their personal number? Have we lost key staff or on-call responders because of these challenges?
How Inbox Helps You Scale On-Call Coverage
Advocates can easily select one of your approved caller IDs to return voicemails or callback requests. Just click “Dial”. Available in English and Spanish. Contact us if another language is needed.
What About Data Reporting
Everything’s included. You can download all the data you see if you have the right permissions.
What If I Need More Specific Help
Just reach out. If you’re experiencing an issue, or aren’t completely happy with the systems you use to manage your local, state, or national hotline or helpline then please reach out. We’re available to help by phone, email, and video meeting.
This talk implements one of the best practices we covered in our talk at domesticshelters.org. If you’d like a quick walkthrough of Inbox for your on-call workflow, talk to an expert.
