Why don’t helpline advocates have a single spot for all callback requests, voicemails, pages, and hospital accompaniments? Inbox gathers everything in one place, helping you save time and expand your volunteer program. Here’s how it helps streamline and grow your program further.
Inbox Makes It Easier To Scale Your Volunteer Program
Volunteers and staff need to return calls, but it’s key to use the right caller ID. This is especially important for organizations, like those dealing with domestic violence. Caller ID masking is important, but tricky since every phone is different. Make sure your team is trained on this.
Consider This
Would it be easier for me to train & manage volunteers if I didn’t have to show or remind advocates to block their caller-id before calling someone back? Could we have avoided some problematic situations, where someone called an inappropriate caller back using their own caller-id? Have we lost any key volunteers or staff because of these challenges?
How Inbox Helps You Scale Your Volunteer Program
Advocates can easily select one of your approved caller IDs to return voicemails or callback requests. Just click “Dial”. Available in English and Spanish. Contact us if another language is needed.
What About Data Reporting
Everything’s included. You can download all the data you see if you have the right permissions.
What If I Need More Specific Help
Just reach out. If you’re experiencing an issue, or aren’t completely happy with the systems you use to manage your local, state, or national hotline or helpline then please reach out. We’re available to help by phone, email, and video meeting.
This talk implements one of the best practices we covered in our talk at domesticshelters.org. CONTACT OUR TEAM
