New Features, Updates & Innovations

3 postsUpdated August 2024

Product updates and reliability notes from Helpline Software—new capabilities, improvements, and what they mean for crisis line teams.

More

New Hotline Phone
3 min read

New Hotline Phone

Starting a new hotline? Discover how HelplineSoftware.com can help you find and configure the perfect phone number for your needs.

Read more →
Helpline Software unaffected by global CrowdStrike outage
1 min read

Helpline Software unaffected by global CrowdStrike outage

An update on the global CrowdStrike outage and why Helpline Software customers were not impacted, with links to learn more about our reliability.

Read more →
Introducing The Hotline Inbox
2 min read

Introducing The Hotline Inbox

Save time and scale your volunteer program by consolidating voicemails, callback requests, and SARTs / Hospital Accompaniment requests.

Read more →