Customizable Answering Services

We're a customizable answering service for crisis organizations.  Your calls will only be answered by your advocates (no 3rd party!), and we always follow your call order. Trusted by RCCs nationwide.

Also, scheduling and reporting are built in 😊

Raving Testimonials Nationwide

"Helpline Software created a customized call management system for BAWAR's 24/7 crisis line and 24/7 accompaniment service. The donation of time and ongoing service has had a HUGE impact on BAWAR's ability to effectively support survivors every day ... we couldn't be more thankful"

Bay Area Women Against Rape

"Helpline Software has been an incredible thought partner They offer creative solutions and really care about the mission of the agencies they serve"

YWCA Golden Gate Silicon Valley

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Enter your shift schedule, or have volunteers go through integrated shift request/approval system.

Call Forwarding

Automatically forward calls in the order you want, to as many advocates as you want, based on your schedule.


Download reports for VOCA, and to track and eliminate burnout.

Integrated Text / Chat & Pager

Communicate with survivors using text, chat --- all from within Helpline Software.


Remind advocates when they get on shift, and soon to fill out info in your database after the call.

Peace Of Mind

Organizations nationwide trust us to run their hotline.

Try us for a month. If after a month you're not amazed at the difference we'll cancel your contract, return your deposit, AND donate $500 to your organization. Limit one offer per organization. Offer void if not used within 90 days of contract signature and 60 days of Go-Live date. Other terms and conditions also apply, please email for details.

Want to see how it works?